Returns & Exchanges
At Charcoal Clothing, we want you to love your fit; if you are not completely satisfied, we offer 30-day returns for store credit or exchanges on all full-priced items. Please ensure all garments are returned in their original condition with tags attached and free of any makeup or perfume marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via the portal.
Drop Off Your Return
Take your package to any authorized postal drop-off point and ensure you keep a copy of your tracking receipt for peace of mind.
Quality Check & Processing
Once our warehouse team receives and inspects your return, we will issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing