Frequently Asked Questions

Everything you need to know about your Charcoal Clothing order.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric stretch details.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and buy-now-pay-later options like Afterpay and Klarna.

How should I care for my Charcoal garments?

To maintain the quality of your clothing, we recommend washing in cold water on a gentle cycle and laying flat to dry. Always check the specific care label inside each garment.